Peer session
Re-platforming our CX stack: what would you do differently?
Small-group session · CCOs and SVPs
Invite-only peer network
Where senior CX leaders talk to each other, honestly.
Peer intelligence, honest vendor ratings, and consulting opportunities you'd never see on the open market.
Invitation only. Every application is personally reviewed.
The most valuable part of any CX event was never the agenda. It was the hallway conversations. I kept wishing there was a better way to have them: regularly, honestly, without waiting for the next conference. CXC is that place. Peer intelligence, on your own terms.
Shuchi Khurana
Co-Founder & CEO, CXC
THE FIRST 40
40 seats · now inviting
Each seat is a verified senior CX leader. Counter updates as members join.
- Invite-only membership
- Verified employment
- No vendors in the room
What the conclave brings together
Four things you won't find anywhere else, in one place.
A private peer network
1:1s and small sessions with practitioners at your level. No vendors, no agenda, just honest exchange.
Trusted vendor intelligence
Hand-picked vendors, rated anonymously by peers who deployed them.
Consulting and advisory access
Discreet briefs from corporations: advisory, fractional, project, full-time. You decide who sees your availability.
Matched by people who know CX
Tell us the problem keeping you up. We introduce the peer, vendor, or practitioner who has solved it. People who know CX make the match, not an algorithm.
A glimpse inside the room
This is what members talk about.
Not keynotes. Not panels. The questions executives actually ask each other when no vendor is listening.
1:1 exchange
Cutting contact-center cost without torching NPS
Member-requested introduction
Vendor intel
Who should own the AI chatbot: CX, IT, or digital?
Anonymous peer ratings discussed live
Illustrative topics. Real member conversations take their place as the conclave grows.
How joining works
From application to your first peer conversation.
Step 1: Apply in 5 minutes
Tell us about your role and your CX mandate. No essays, no referrals required.
Step 2: Personal review
Every application is personally reviewed. You hear back within 2 business days.
Step 3: Meet your peers
If it is a fit, we schedule a short welcome call and match your first 1:1 within weeks.
Now inviting our first 40 members.
Invitation only. Every application is personally reviewed, and you hear back within 2 business days.
CX Executives
Peer conversations on your schedule, with people you choose.
For CCOs, SVPs, VPs, and Directors of Customer Experience, at organizations where CX is a genuine leadership function.
Free to join now. Invitation only, every application personally reviewed.
Apply → personally reviewed → your first curated 1:1 within weeks
Your first 1:1 · sample
CC
CCO · Fortune 500 retailer
12 yrs leading CX · NPS up 34 points
SV
SVP Customer Experience · National insurer
Re-platformed survey program in 2023
More matches like these after you join →
Illustrative sample matches. Real introductions are made after you join.
What membership gives you
Built around your calendar, not a conference schedule.
Your time, your pace
No conferences to fly to. You choose who, when, and why.
Private by design
Ask anything 1:1 or in a group. No public posts, no performing.
Information you can trust
Answers from people who implemented the solution and made the mistakes. Not vendor briefings.
Honest vendor ratings
Walk into your next vendor meeting knowing how peers rated them, before you ever take the call.
Consulting and advisory opportunities
Corporations post needs directly. You decide who sees your availability.
Free to join now
Full access, no strings. Your first 1:1 within weeks of joining.
Membership criteria
Invite-only. Every application is reviewed before access is granted.
Senior CX ownership
You own a meaningful piece of your organization's CX mandate: strategy, digital, contact center, or journey design.
Verified employment
Current role confirmed via LinkedIn or reference. No anonymous profiles.
A track record of impact
A history of leading CX at scale, with outcomes to show for it.
Member conduct
Members agree to a code of conduct. Misuse of data or solicitation means removal.
CX Vendors
A curated path to the buyers, who really matter.
A hand-picked group of vendors with direct access to buyers who are actively looking. No open marketplace. No noise.
Every vendor reviewed before approval. Pricing handled directly, never an open bidding floor.
Sample listing
Northwind CX Platform
Voice of Customer · Enterprise
4.612 anonymous peer reviews
Demo requests go directly to you. Executives reach out when they are ready, not through a marketplace queue.
Reviewed and approved by CXC before listing. Rating updates as new peer reviews arrive.
Illustrative sample. “Northwind” is a fictional stand-in.
Why vendors join
Buyers come to you warm.
Direct access to senior CX buyers
CCOs, SVPs, and VPs actively looking. Executives who ask peers before they buy.
A curated, trusted listing
Reviewed before approval. Exclusive company by design.
Warm demo requests
Every request comes from an executive who found you, read your peer reviews, and chose to talk. No cold calls, ever.
Credibility that compounds
Every peer review builds your reputation inside the room that matters most.
How it works
Three steps from application to your first warm lead.
Step 1: Apply
Submit your company profile and the CX category you serve.
Step 2: CXC reviews
We confirm category fit and executive relevance before approving. That is what keeps the directory worth being in.
Step 3: Go live
Your listing goes live in the directory, visible to every CXC executive member searching your category.
Corporations
One place for every CX need, full-time, fractional, or just a few hours.
Vetted senior CX practitioners, your way: advisory, fractional, project, full-time, or a single hour of advice.
From brief to introduction. No recruiter in between.
Sample brief
Fractional CCO, 6 months
CompanyFintech, Series C
ScopeJourney redesign, contact center
EngagementFractional · 2 days/week
Status3 vetted matches surfaced
Illustrative sample. Real briefs take its place once corporations post.
Why corporations post here
Senior operators, not generalist consultants.
Flexible engagement models
Fractional, advisory, project, or full-time. Whatever the need calls for.
One place for every CX need
A full-time hire or a few hours of advice, without juggling recruiters.
Practitioners who have built at scale
People who have built CX functions at enterprise scale, not generalist consultants.
Direct access
No recruiter markup, no months-long search.
Post a brief, we surface the right people
Describe the need once. Within days you are talking to practitioners who have done the exact job.
How it works
From brief to introduction, without a recruiter in between.
Step 1: Post a brief
Describe the scope and what the role needs to solve: fractional, advisory, consulting, or full-time.
Step 2: CXC matches
We surface vetted practitioners whose background fits the brief, based on what we know about our members.
Step 3: Connect directly
You talk to the practitioner directly and agree terms between you. No recruiter markup.
Apply
Ready to find your people?
Selective, and free for CX executives right now. Pick the path that is you:
I’m a CX executiveApply for membershipReviewed personally · hear back within 2 business daysI’m a vendorApply to listCategory fit confirmed before approvalI’m a corporationPost a briefVetted matches surfaced from membership
What happens next: we review your application → you hear back within 2 business days → if it is a fit, we schedule a short call to welcome you in.
Prefer email? hello@cxconclave.com · Every application is personally reviewed.
Contact
Have questions before you apply? Ask first.
No application needed to get an answer. Every conversation is confidential, and you'll hear from Shuchi or the CXC team directly.
CX executives and general questions
Questions about membership, criteria, or whether the Conclave is the right fit for your role.
hello@cxconclave.comVendors and corporations
Questions about listing as a vendor, pricing tiers, or posting a brief as a corporation.
partners@cxconclave.comWe typically respond within 2 business days.