Terms of Service
Last updated: November 2026 (placeholder)
These terms govern participation in CX Conclave — as an executive member, a listed vendor, or a corporate member. They sit alongside the CXC Member Code of Conduct, which every member agrees to on joining.
Who these terms apply to
They apply to every account on CXC: executive members, vendor members, and corporate members, and to anyone applying through /apply or a member referral.
Membership and eligibility
Membership is invite-or-application only and reviewed personally. CXC may decline or defer any application without stating a reason. Your account is personal to you or, for corporate members, to your organisation — accounts are not transferable.
Community conduct
The network exists for honest, practitioner-level exchange. Members agree to the CXC Member Code of Conduct, including:
- No unsolicited pitching or outreach outside the platform's intended flows.
- No scraping, harvesting, or reuse of member data outside a specific engagement posted on CXC.
- Ratings and reviews must be based on genuine evaluation experience — CXC moderates every submission.
Vendor listings and ratings
Vendor listings must be accurate and current. Ratings come from verified executive evaluations, are anonymised to other members, and CXC may remove content that fails moderation. Slow or unresponsive demo handling affects listing prominence.
Corporate postings and engagements
Corporate members post genuine engagements for senior CX leadership. Postings are reviewed before going live, and executive interest in a posting is always expressed through CXC — corporations may not approach members directly outside the platform's posting and mediation flows.
Introductions and mediation
CXC mediates every executive introduction. Executives retain full control over their availability and may decline any enquiry without explanation. Details are shared between parties only after both sides agree to connect.
Suspension and termination
CXC may suspend or revoke access for misuse of the platform, breach of these terms, or conduct that damages trust in the network — including solicitation of members outside a posted engagement. Where possible we will tell you why.