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Privacy Policy

Last updated: November 2026 (placeholder)

CXC is an invite-only network for senior customer-experience leaders. This policy explains what we collect when you apply, participate, or list on CXC, and what we deliberately never do with it.

What we collect

We collect only what an application or membership requires:

  • Identity and professional details — name, work email, current title, company, and industry.
  • Application content — the short answers, referrals, and links (such as LinkedIn) you submit with an application.
  • Profile content — what you publish as a member: your executive profile, vendor listing details, demo videos, resources, and ratings.
  • Platform activity — messages sent through CXC, meeting and demo requests, and referral records.

How we use it

We use this information to review applications personally, run your membership, mediate introductions, and operate the services you see in your portal — messages, meetings, demos, jobs, and learning sessions.

What we never do

  • We never sell member data.
  • We never share executive member data with vendors — vendor visibility into the executive directory is anonymised by design.
  • We never use member contact information for unsolicited outreach.
  • We never move member conversations off-platform without the member initiating it.

Sharing and mediation

Introductions between members are mediated through CXC. Contact details stay private until both sides have agreed to connect — for example, until a demo is confirmed. Referrals are shared only with the CXC team, who contact your referral personally.

How long we keep it

Application data for unsuccessful candidates is retained for a review period and then deleted. Member data is retained while your membership is active and for a short winding-down period afterwards. You can ask us to delete your data at any time.

Your choices and rights

You can view, correct, or export the information in your profile from your portal, and you can request deletion or a copy of your data by writing to hello@cxconclave.com. Suspended members' data is handled per the membership terms.

Questions about your data: hello@cxconclave.com