Ms. Harsh Kapur Pillai

Director - Customer Centricity & People Engagement Practice @ Terragni Consulting

Harsh is a customer centric culture and people engagement strategy expert. Her expertise is in assessments, design, delivery and implementation of customer centricity solutions for organizations. She specializes in coaching for customer centric behaviours and organization capability building for customer centricity in an integrated context.

She works with some of the most revered global brands and many leading Indian multinationals across service, manufacturing and technology sectors. An accredited practitioner of Market Responsiveness Index, MRI™is a global customer centric culture assessment framework, an alumini of the Management Development and Strategic HR Programs of IIM Ahmedabad, she is a Leadership Coach. An Independent Board Director, Harsh mentors many leaders across sectors.

The Terragni team’s work earned them the Best Customer Strategy award at Customer Fest 2014 in Singapore and this year again Terragni won the Bronze award for the best CX vendor in Asia, earlier this month in Singapore, the only Indian company to have won this award against global entries. Terragni was nominated in the 25 most promising strategy consulting companies and “Consultant of the year” in India in 2015 and 2016,

Terragni Consulting P Ltd is a global strategy consulting company, in the field of Customer Engagement & People Engagement. Our offerings, our work in the area of neuroscience and our partners can be read about on ; ;