Ms Jacqueline P Mundkur

Group Head Customer Service @ The Future Group

Currently Group Customer Services Head at Indias largest retailer ., Jacqueline is a Seasoned Customer Services Specialist with more than 22 years of experience in multiple industries like Telecom , Logistics , FMCG , Consumer Durables  and now Retail . With exposure to   consumer and enterprise sales and marketing, she uses her Service expertise in design and executing  future fit customer facing strategies relevant in the digital mobile friendly world .

In the field of Service Excellence and Service Quality she regular contributes to IndustryPublications , speaks on Service Excellence  at various Corporates , Management  Colleges both in Mumbai and abroad as well as Industry Forums and Workshops ..She covers contemporary topics inservice management including  Voice of Customer , Service Design , Service  Journey Mapping  , Digital in Service Delivery , the power of  Proactive , contribution of Service Excellence to Business Goals like Loyalty and Topline to name a few.