15 - 17 November
15+ Esteemed Speakers

Featuring Patrick Collings

Design Thinking Expert | Agile Strategist

CHIEF GUESTS

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Patrick Collings

Agile Strategist

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Harish Bijoor

Harish Bijoor Consults Inc.

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Mahesh Murthy

Pinstorm / Seedfund

Customer Experience Conclave 2017

CX Conclave 2017 – India‘s number one customer experience conference starts in –

SPEAKERS

Interact with the diverse group of customer experience pioneers from the industry.

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Ujjyaini Mitra

Viacom18 Media Pvt Ltd

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Priyanka Bhargav

Myntra Designs Pvt Ltd

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Dilpreet Singh

Oberoi Hotels and Resorts

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Avinash Jhangiani

Play2Transform Group

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Arvind R P

Kaya Limited

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Patrick Collings

Agile Strategist

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Jyotsana Agarwal

Touchkin

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Alok Kumar

Agile Experience Designers

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Ganesh Iyer

Pro-Risk Consultancy Services

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Rahul Vasu

Hypercity Retail

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Maneesh Mittal

Infiniti Retail Limited (Croma)

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Harish Bijoor

Harish Bijoor Consults Inc.

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Shanu Singh

Godrej & Boyce

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Dipti Sapatnekar

Terragni Consulting

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Ms. Harsh Kapur Pillai

Terragni Consulting

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Mr. Avadhesh Chaturvedi

IMImobile

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Mahesh Murthy

Pinstorm / Seedfund

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Pooran Jaiswal

Globus

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Rahul Zutshi

Ameyo

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Alok Sharma

Burrp

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Manan Javeri

UberEATS India

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Sumit Puri

Shoppers Stop

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Gayatri Nathan

Tata AIA Life Insurance

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Sanket Dhurandhar

Microsoft

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Utpal Chakraborty

Larsen & Toubro Infotech

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Abhishek Ahluwalia

Mondelez International

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Amit Sarda

Soulflower

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Kunal Parikh

Cognizant

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Hitesh Malhotra

Nykaa

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Mr. Ashok M.S.

Accentiv’

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MANISH CHANANA

Accentiv’

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Prassanna Lohar

DCB Bank

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Sairaj Iyer

Sify Technologies Limited

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Vinay Bhatia

Future Group

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Dharmarajan K

Tata Cliq

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Dr. Manoj Chaudhary

TEDX Speaker

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Ramesh Natarajan

LitmusWorld

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Avinash Bharwani

Jetking

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Chandan Chhabra

OLX India

#cxconclave2017

New Topics

From airlines and online retail, to IT and even the services sector, customers no longer just look for, but expect, the highest level of satisfaction for their spend.

2 Keynote Speakers

The 3 day conference program will feature keynote sessions, panel discussions, demos, & exhibits. We are proud and excited to invite you to participate in and enjoy this world-class event.

Networking Opportunities

Network with over 150+ senior profiles across sectors from India & APAC. One of the areas that is at the top of most company’s planning list is customer experience and engagement.

ABOUT

Customer Centricity | CX Innovation | Artificial Intelligence | Design Thinking

A compilation of data from various surveys shows that nearly 80% of current customer service systems will become obsolete in the near future. This will cause over 50% of businesses to re-direct investment toward CX innovation. Continuing the dialogue of Artificial Intelligence and Automated, Streamlined Processes, by 2020, 85% of customer interactions will happen without manual overseeing.

Network & Benchmark with senior CX leaders from 50+ top notch organizations of India and witness them futurecrafting CX through Artificial Intelligence.

WHY ATTEND?

of customers shopping online require some type of support or service to complete their purchase.

of all customer interactions will happen across multiple events, on multiple channels.

of customers will pay more for a great experience.

of buyers choose the company that provides information to guide them through all stages of their buyer journey.

AGENDA

Click the button below to download the agenda.

India's leading corporate learning and development enterprise for conferences and masterclasses.

Goldman Communications an emerging and one of most preferred providers in business forums and exclusive training workshops for senior decision makers in corporate business. Our team includes experienced professionals including key members who have come together with a rich and vast exposure in organizing some of the best workshops and business forums.

venue

Located conveniently at a distance of 1.6 km from the International Airport and 6 kms from the Domestic Airport.

Holiday Inn Mumbai International Airport

Sakinaka Junction
Andheri Kurla Road, Andheri East
Mumbai - 400 072
India

more information

INDIAN PRICING

For delegates attending from within India. Register now & download agenda.

INTERNATIONAL PRICING

For delegates attending from outside India. Register now & download agenda.

TESTIMONIALS

A few praises from last year's conference - CX Conclave 2016.

STRATEGY PARTNER

OMNI CHANNEL PARTNER

ASSOCIATE PARTNER

EXPERIENCE PARTNER

CONTACT US

For more queries & to download a copy of the agenda please click the contact us button to use the contact form.