15 - 17 November
25+ Pro Speakers

Featuring Patrick Collings

Design Thinking Expert | Agile Strategist

SPEAKERS

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Patrick Collings

Agile Strategist

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Harish Bijoor

Harish Bijoor Consults Inc.

Customer Experience Conclave 2017

CX Conclave 2017 – India‘s number one customer experience conference starts in –

#CXConclave2017

One of the processes taking precedence in top notch companies is customer engagement, born from the need to ensure a great customer experience. Are you too in the process of assessing and revamping the way your company functions?

New Topics

From airlines and online retail, to IT and even the services sector, customers no longer just look for, but expect, the highest level of satisfaction for their spend.

2 Keynote Speakers

The 3 day conference program will feature keynote sessions, panel discussions, demos, & exhibits. We are proud and excited to invite you to participate in and enjoy this world-class event.

Networking Opportunities

Network with over 150+ senior profiles across sectors from India & APAC. One of the areas that is at the top of most company’s planning list is customer experience and engagement.

ABOUT

India's premier customer experience conference - CX Conclave 2017

Keeping up with Customer Experience

One of the processes taking precedence in top notch companies is customer engagement, born from the need to ensure a great customer experience. Are you too in the process of assessing and revamping the way your company functions? The questions you need to ask yourself are, ‘Is our customer experience strategy targeted enough to increase brand loyalty and bring customers back to us?’. But most of all, ‘Are our customers happy with the way we are engaging with them?’ The much anticipated CX Conclave 2017 is back with an insight into the industry that will help you shape a better more efficient, innovative customer experience for your business. A compilation of data from various surveys shows that nearly 80% of current customer service systems will become obsolete in the near future. This will cause over 50% of businesses to re-direct investment toward CX innovation. Continuing the dialogue of Artificial intelligence and automated, streamlined processes, a survey by gartner predicts that by 2020, 85% of customer interactions will happen without manual overseeing. From airlines and online retail, to IT and even the services sector, customers no longer just look for, but expect, the highest level of satisfaction for their spend. Thus, how a company engages its customers has become as important as the product or service it delivers. Companies who have picked up on this have realized that the competition is no longer restricted to the quality of the product, but has extended to customer experience. In our experience, the best CX strategies centre on the needs of the customer and not the company’s structure or processes. This lends itself to creating a customer experience that is truly unique and tailor made to please your customers. A survey by the Aberdeen Group points out that, brands with a more focused omni-channel customer engagement strategy is likely to retain 89% of their customers, as opposed to the 33% figure of those companies with a scattered approach to omni-channel customer engagement. In an era where online reviews hold the key to customer acquisition and retention, passable customer experience strategies no longer make the cut. With a wider market to choose from, companies that don’t catch on will soon find themselves left behind in the mad rush toward a customer centric Utopia. What do you as a company stand to gain? Satisfied, loyal customers that will serve as the base for a steadily growing and flourishing brand.

Why attend?

1. Eliminate Organizational Roadblocks For A Successful CX Transformation Realize business impact by combining sound strategy with tactical implementation. Enable your team to bring theory into practice – build engagement, better client satisfaction, and raise profits.

2. Innovate At The Speed Of Digital And Get Ahead Of The Competition Today’s CX is driven by more than face-to-face interactions and call centres. Build an agile digital ecosystem that transcends pockets of innovation. Increase the pace of change at your organization and exploit disruptive technologies.

3. Lessons Learned From 30+ CX Trendsetters Boost results with insights from elite global brands. Gain actionable insight from the most innovative case studies from diverse industries on CX transformation. Benefit from tools grounded in real-life experience.

4. New Interactive Formats To Facilitate Knowledge And Relationship Building Engage CX practitioners through peer discussions, dynamic panels, and candid debate. Challenge ideas and expand your toolset at this intimate forum. Get the practical answers you need to maximize ROI.

5. The Largest Gathering Of Customer Service Leaders In India Attend this premier conference for tips to innovate your brand and transform culture, while networking with experienced industry professionals. Hone personalization and analytics to deliver next generation experiences.

Key topics of discussion

  • Driving continuous improvement with customer-centric innovation to create value for your customers, stakeholders and organization.
  • Executing integrated end-to-end social strategy powered by meaningful content that resolves, engages & delights your customers.
  • Utilizing data-driven customer insights for tailor made loyalty incentives while building a strong loyalty network through strategic partnerships.
  • Understanding the correlation between superior employee experience & superior customer experience.
  • Instilling a customer-centric culture across customer facing operations to anticipate, match and deliver CX across platforms, regions and cultures.
  • Aligning your digital transformation strategies with defined CX goals whilst leveraging the right technologies and platforms to achieve CX optimization.
  • Knowing how artificial intelligence, digital business and cPaaS are driving the next-gen contact center platform.
  • Ensuring the relevancy & success of your CX measurement programs with redesigned metrics to fit with customers’ digital interactions.

SPEAKERS

Interact with the diverse group of digital transformation pioneers from the industry.

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Ujjyaini Mitra

Viacom18 Media Pvt Ltd

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Priyanka Bhargav

Myntra Designs Pvt Ltd

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Ms Jacqueline P Mundkur

The Future Group

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Dilpreet Singh

Oberoi Hotels and Resorts

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Avinash Jhangiani

Omnicon Media Group

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Arvind R P

Kaya Limited

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Patrick Collings

Agile Strategist

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Jyotsana Agarwal

Touchkin

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Alok Kumar

Agile Experience Designers

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Ganesh Iyer

Pro-Risk Consultancy Services

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Rahul Vasu

Hypercity Retail

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Maneesh Mittal

Infiniti Retail Limited (Croma) – A Tata Enterprise

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Diana Barucha

AllCargo Global Logistics

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Harish Bijoor

Harish Bijoor Consults Inc.

India's leading corporate learning & development enterprise for conferences & masterclasses.

Goldman Communications an emerging and one of most preferred providers in business forums and exclusive training workshops for senior decision makers in corporate business. Our team includes experienced professionals including key members who have come together with a rich and vast exposure in organizing some of the best workshops and business forums.

venue

Located conveniently at a distance of 1.6 km from the International Airport and 6 kms from the Domestic Airport.

Holiday Inn Mumbai International Airport

Sakinaka Junction
Andheri Kurla Road, Andheri East
Mumbai - 400 072
India

more information

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TESTIMONIALS

A few praises from last year's conference - CX Convlave 2016.

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